AI that handles the admin. You focus on care.
PICO AI guides your team through every step. ProviderOS connects client onboarding, assessments, care plans, scheduling, roster, clocking, timesheets and invoices — built for Australian care providers.
8-step
Onboard to invoice
NDIS+
All funding schemes
Xero
Accounting sync
PICO AI
Built-in assistant
Live operating record
Everything follows the work
One record, many workflows
Care context, staff readiness and billing evidence attached from setup to export.
Care
Assessment current
Roster
Staff assigned
Billing
Ready to approve
Care record
Client context
Funding scheme, service code, care plan, risks and contacts stay linked to the shift.
Workforce
Staff readiness
Login status, onboarding evidence, AHPRA, WWCC and CPR expiry dates are visible before work starts.
Finance
Billing packet
Clocked time, KM, expenses and shift notes become the clean approval record.
Nothing gets retyped at invoice time
The invoice already knows the client, service, funding scheme, support code, hours, travel and approved expenses.
Built for
NDISCHSPSupport at HomeDVACTPPrivate NursingAllied HealthMeet PICO
Your AI co-pilot for care operations.
PICO knows your workflow, your clients and your team. It guides every new organisation through setup, answers questions live, and speeds up your entire care-to-invoice flow.
Ask PICO anything…
SendSetup coach
Guides new organisations through every workflow step.
Context-aware
Reads the current page to give relevant, accurate answers.
Voice input
Speak your question — PICO listens and responds.
Workflow guide
From first client to first invoice, PICO is with you.
PICO is visible on every plan
All users see PICO. Full features — answers, voice, guided workflow — unlock on Premium.
Workflow
One connected flow for everyday care operations.
ProviderOS starts before the first shift: intake, assessment, care planning and staff onboarding are part of the same operating system.
Onboard
Set up client and staff profiles with the forms and evidence you need.
Assess
Complete live assessments, care plans and daily care records.
Schedule
Create recurring services and assign the right staff.
Roster
Publish shifts staff can view from their own login.
Clock
Capture actual time, KM, expenses and shift notes.
Timesheet
Generate timesheets automatically after clock-out.
Invoice
Approve timesheets and create invoices with billing details.
Export
Send approved records to accounting when ready.
Everything in one platform
All the features, organised — not overwhelming.
Tap a category to explore what's inside. Every module supports the real provider workflow: workforce, clinical care, billing, AI and compliance.
Scheduling & Workforce
Plan, fill and pay for every shift — most of it automatically.
Auto SchedulerAuto
Generates the roster from recurring client schedules — no manual rebuilds each week.
SmartMatchAI
Ranks the best worker for a shift by availability, compliance, qualifications and prior client relationship.
Roster board
Publish shifts by staff or client, assign in a click, with smart status filters.
Recurring client schedules
Set a pattern once; shifts flow out with the right service, code and travel.
Availability
Workers set availability; the scheduler respects it when matching.
Clock in / out
GPS-verified attendance capturing actual time, travel km, travel time and shift notes.
TimesheetsAuto
Generated automatically at clock-out, with admin approvals and tracked corrections.
Map view
See client and staff locations to plan travel and coverage.
Messaging & alerts
Team messages and notifications keep everyone on the same page.
Client and service details carry through
Assessment information, care instructions, funding scheme, service codes and approved work stay attached from care planning to invoice.
Built for daily use
Admins manage the whole workflow while staff see only their own roster, clocking and assigned work. Role-based access throughout.
Automation
The routine work runs itself.
Behind the scenes, ProviderOS keeps the roster built, timesheets flowing, invoices rolling up and rates current — so your team isn't doing it by hand.
Auto Scheduler
Builds the roster from recurring client schedules — no weekly rebuild.
Timesheet generation
Every clock-out becomes a timesheet, ready for approval.
Invoice roll-up
Approved timesheets become scheme-correct invoices automatically.
Live NDIS price guide
Support-item rates refresh from the published guide on a schedule.
Signing reminders
Pending e-signatures are chased automatically.
Travel & rates carry-through
Service code, funding scheme, travel and rates follow the work end-to-end.
Pricing
Plans that grow with the provider.
Every higher tier includes the previous tier, plus more automation, governance and intelligence.
Basic
Simple rostering, staff onboarding, clocking, notes, timesheets and invoices for small care teams.
$8/user/mo
Minimum 5 users ($40/mo)
Admin Hours Saved
24-42 hrs/week
Estimated for a medium or growing care business.
Included in Basic
- 5 staff/admin login minimum
- Client and staff profiles
- Staff onboarding and manual setup links
- Roster, clock in/out and shift notes
- Timesheets and invoices
Professional
For growing providers that need Auto Scheduler, multi-scheme billing, templates, stronger reporting and PICO AI assistance.
$14/user/mo
Minimum 5 users ($70/mo)
Admin Hours Saved
54-96 hrs/week
Estimated for a medium or growing care business.
Everything in Basic, plus
- Auto Scheduler and auto-roster workflow
- Client schedules and availability management
- KM, expenses and shift detail capture
- Bulk timesheet approval
- Bulk invoice generation
Premium
Advanced clinical, compliance, document and full PICO workflows for audit-ready care operations.
$29/user/mo
Minimum 5 users ($145/mo)
Admin Hours Saved
96-150+ hrs/week
Estimated for a medium or growing care business with higher compliance and documentation load.
Everything in Professional, plus
- Custom staff permission templates — edit what each role can see and do by default
- Clinical charts including eMAR, vitals, wounds, pain and care notes
- Advanced incident management, investigations and compliance follow-up
- Clock-in/out location tracking for audit-ready shift records
- Forms, assessments and smart document generation
Enterprise
Custom pricing and implementation support for groups, franchises, larger agencies and multi-site providers.
Custom
For larger providers and groups
Admin Hours Saved
150+ hrs/week
Estimated for larger multi-team or multi-site care businesses.
Everything in Premium, plus
- Full PICO AI assistant powered by Claude with custom controls
- Custom multi-site implementation planning
- Custom implementation and data migration
- Custom roles, reporting and permissions
- Advanced audit, security and governance controls
FAQ
Common questions before setup.
Still have questions? PICO can answer them once you're inside the platform.
NDIS providers, Support at Home and aged care providers, private nursing agencies, allied health providers and mixed care organisations.
Yes. You can run scheduling, roster, clocking, timesheets and invoices first. Xero is available for live export, and invoice/timesheet CSV handoff is available on every plan.
Plans are priced per active staff/admin login with a 5-login minimum. The organisation admin is included in that count.
PICO is available from the Professional plan with live data analysis and workflow guidance powered by Llama AI. Upgrade to Premium or Enterprise for full PICO powered by Claude, including shift creation, timesheet approvals, document drafting and AI rules.
On the full plan PICO can create shifts, approve timesheets, draft care notes and documents, look up NDIS rates, check staff compliance, search current regulations and update billing rules — all from a conversation, using your live data.
The Auto Scheduler builds your roster from recurring schedules, clock-outs generate timesheets, approved timesheets roll up into invoices, the NDIS price guide refreshes on a schedule, and e-signature reminders are chased for you.
Yes. Every record is tenant-isolated, access is governed by role-based permissions (per-feature view/add/edit/archive), and clinical and billing records keep audit trails — author stamping, versioned forms and tracked edits.
PICO is ready to help you get startedCreate your provider account and test the care-to-invoice flow.
Free trial. No credit card. Start from $8/user per month.