Pricing for Australian care providers
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Competitive per-user pricing for NDIS, Support at Home, aged care and private nursing teams. No credit card required to create your provider account.
Prices are ex. GST.
Basic
Simple rostering, staff onboarding, clocking, notes, timesheets and invoices for small care teams.
$8
per user / month
$40 per month for 5 logins
Admin Hours Saved
24-42 hrs/week
Estimated for a medium or growing care business.
Included in Basic
- 5 staff/admin login minimum
- Client and staff profiles
- Staff onboarding and manual setup links
- Roster, clock in/out and shift notes
- Timesheets and invoices
- Staff compliance records and expiry tracking
- Document uploads for staff and clients
- Accounting export connection
- Core notifications and messages
- Inactive records only; archive restore is owner-assisted
Ideal for small teams digitising scheduling and compliance basics.
Professional
For growing providers that need Auto Scheduler, multi-scheme billing, templates, stronger reporting and PICO AI assistance.
$14
per user / month
$70 per month for 5 logins
Admin Hours Saved
54-96 hrs/week
Estimated for a medium or growing care business.
Everything in Basic, plus
- Auto Scheduler and auto-roster workflow
- Client schedules and availability management
- KM, expenses and shift detail capture
- Bulk timesheet approval
- Bulk invoice generation
- Multi-scheme billing for NDIS, aged care, Support at Home and private care
- Price book and service code handling
- Incident register with NDIS and aged care SIRS reporting workflows
- Xero live export workflow
- Organisation templates and note templates
Scheduling, billing, stronger reporting — plus PICO AI assistance powered by Llama to analyse your live data and answer compliance questions.
Premium
Advanced clinical, compliance, document and full PICO workflows for audit-ready care operations.
$29
per user / month
$145 per month for 5 logins
Admin Hours Saved
96-150+ hrs/week
Estimated for a medium or growing care business with higher compliance and documentation load.
Everything in Professional, plus
- Custom staff permission templates — edit what each role can see and do by default
- Clinical charts including eMAR, vitals, wounds, pain and care notes
- Advanced incident management, investigations and compliance follow-up
- Clock-in/out location tracking for audit-ready shift records
- Forms, assessments and smart document generation
- Custom form builder — create your own form templates from scratch or fork any system template
- Policies, procedures and compliance reporting
- Full PICO powered by Claude — live data analysis (e.g. "When was last BGL for Mr. Smith?"), workflow guidance, notes, document drafting and AI rules
- PICO can create shifts, approve timesheets and update app data (with confirmation)
- Advanced onboarding checklist and guided setup
Advanced compliance, clinical workflows and full PICO AI powered by Claude — including shift creation, timesheet approvals and document drafting.
Enterprise
Custom pricing and implementation support for groups, franchises, larger agencies and multi-site providers.
Custom
Talk to us
Admin Hours Saved
150+ hrs/week
Estimated for larger multi-team or multi-site care businesses.
Everything in Premium, plus
- Full PICO AI assistant powered by Claude with custom controls
- Custom multi-site implementation planning
- Custom implementation and data migration
- Custom roles, reporting and permissions
- Advanced audit, security and governance controls
- SSO / SAML
- Custom accounting, payroll or API integrations
- Dedicated customer success manager
- Priority support and custom service agreement
- Advanced archive, legal hold and retention controls
For groups, franchises and multi-site providers that need custom PICO, governance and implementation support.
Plan comparison highlights
Admin Hours Saved estimates are for a medium or growing care business using ProviderOS consistently; actual savings depend on client count, weekly services, staffing model, funding mix and the admin process being replaced.
Basic
Scheduling, roster, clocking, notes, staff compliance, timesheets, invoices and accounting export.
Admin Hours Saved
24-42 hrs/week
Estimated for a medium or growing care business.
Roster updates, clock records, notes, timesheets, invoices and compliance evidence move out of scattered spreadsheets, messages and duplicate admin.
Professional
PICO BasicEverything in Basic, plus Auto Scheduler, auto-roster, bulk approval, multi-scheme billing, templates, stronger reporting and PICO AI assistant powered by Llama.
Admin Hours Saved
54-96 hrs/week
Estimated for a medium or growing care business.
Auto Scheduler, auto-roster, bulk approvals, multi-scheme billing and reusable templates reduce repeated schedule, timesheet and invoice admin.
Premium
Full PICOEverything in Professional, plus clinical charts, forms, advanced compliance, smart documents and full PICO AI powered by Claude — including shift creation, timesheet approvals and document drafting.
Admin Hours Saved
96-150+ hrs/week
Estimated for a medium or growing care business with higher compliance and documentation load.
Full PICO, smart documents, forms, compliance workflows and archive restore reduce setup questions, document chasing, retyping and follow-up work.
Enterprise
Custom PICOEverything in Premium, plus full PICO AI assistant controls, multi-site controls, SSO, custom accounting/payroll/API integrations, governance, legal hold and dedicated implementation support.
Admin Hours Saved
150+ hrs/week
Estimated for larger multi-team or multi-site care businesses.
Multi-site governance, API access, custom integrations and implementation support reduce cross-team coordination overhead.
Why this is justified: NDIS providers are expected to keep evidence such as invoices, support logs, rosters, case notes and service agreements. Aged care providers must also maintain incident management systems under SIRS. Healthcare documentation-burden research consistently measures admin load across documentation, billing, inbox and after-hours work. ProviderOS does not guarantee a fixed saving, but these estimates are based on reducing repeated entry, chasing, reconciliation and document handling across those recurring tasks.